Berissa Motorized Top Down Bottom Up Custom Blackout Roman Shades

Manufacturing Defects: If the product exhibits material or workmanship issues, or fails to function properly within 30 days, you may choose to receive a refund or an exchange.

We offer a measurement error tolerance policy for our customers: if a product is defective due to a measurement error of 1 inch or less, we provide a 50% discount on a replacement purchase (this discount applies to no more than two products per order, with an error margin of within 1 inch for each item).

Yes, our accessories are available for purchase. If any accessories are missing from your package, please contact us immediately so we can ship the replacements to you. Additionally, if your product is still within its one-year warranty period, we will replace any damaged accessories free of charge (replacement parts are expected to arrive within 5–7 days). Please note, however, that due to the specialized nature of electric products, we are unable to offer separate replacements or sales for accessories directly related to the motor.

As our products are fully customized—produced specifically according to your precise measurements—the preparation and processing phase requires 3 to 9 days. When combined with standard shipping transit times of 7 to 14 days, your order should arrive approximately 23 days after placement at the very latest (barring any unforeseen circumstances or force majeure events).

• Inside Mount:
  The window frame depth is 2" for cordless Roman shades.
  The window frame depth is 2.3" for motorized Roman shades.

• Outside Mount:
  The height should measure at least 2" above the frame for cordless Roman shades.
  The height should measureat least 3" above the frame for motorized Roman shades.
  Or measure 6-8" above the window frame for stack back height, to get more outside view when rolling the shade up.

When lowing or raising the shade, please operate it upward from the center of the bottom rail.

Never operate it from just one side,doing so will cause the sides to become unbalanced and uneven. In severe cases, this can cause the support cords behind the Roman shade to jam—a condition that is often difficult to repair.

Once fully raised, to lower the blackout blind, please first pull down the bottom rail, and then adjust the middle rail to the desired height.
Never pull down directly on the middle rail.

We used Velcro to make the header totally disappear — neat, sleek, and no hardware in sight.

Fewer internal parts mean fewer problems. Our cordless system is built to last, low-maintenance and strong enough to lift larger shades.

Our roman shades fold up into a tidy, flat stack — no bulging, no fuss.