Berissa Cordless Double Cell Top-Down Bottom-Up Cellular Shades

• What should I do if my measurements were not precise enough, and the product I received does not fit?

We offer a measurement error tolerance policy for our customers: if a product is defective due to a measurement error of 1 inch or less, we provide a 50% discount on a replacement purchase (this discount applies to no more than two products per order, with an error margin of within 1 inch for each item).

• Can your accessories be purchased separately?

Yes, our accessories are available for purchase. If any accessories are missing from your package, please contact us immediately so we can ship the replacements to you. Additionally, if your product is still within its one-year warranty period, we will replace any damaged accessories free of charge (replacement parts are expected to arrive within 5–7 days). Please note, however, that due to the specialized nature of electric products, we are unable to offer separate replacements or sales for accessories directly related to the motor.

Estimated Delivery Time (Processing Time + Shipping Time)

Processing Time: Fully customized—produced based on the final confirmed order, processing takes 3–9 days.
Shipping Time: 7–14 days (Standard Shipping); 5–10 days (Expedited Shipping).

If the product has material or workmanship defects, or fails to function properly within 30 days of delivery, you may choose to receive a refund or an exchange. Please refer to the return and refund policy for details.